Client Information

Frequently Asked Questions

Wyatt Psych is not a crisis or emergency service. If you need immediate assistance with your or someone else’s mental health please call: Psychiatric Triage on 1300 661 323 (24 hours a day, 7 days a week).

Sessions are typically between 50-55 minutes in length.

Allow a little longer for the first session.

Sessions involve talking about your current difficulties and working together on a plan to make some positive life changes.

The first session is always different from the rest. The first session will involve Roy getting to know you and you getting a feel for whether you are comfortable having further sessions with him. Psychologists are all different and approach things differently and it is important that you are comfortable talking to him – naturally sometimes this takes time. That first session will include some paperwork, probably some brief questionnaires, and a number of questions about why you have come in and what you want to work on.

Thereafter we work on the things that you want to be different. Usually this will involve giving you some things to think about or do between sessions, but always this will involve talking in detail about your past, present and future, thoughts and feelings.


However, if you do have a referral from your GP then you will likely be eligible to receive a Medicare rebate for a large portion of the session fee.

A Medicare rebate is the amount of money that Medicare will refund you to go towards your session fee, just like if you were seeing a GP or other medical specialist.

With a referral from your GP, Medicare will offer part rebates for up to ten sessions per calendar year. To claim the rebate after your session, you will need to take your receipt to Medicare.

Alternatively, Roy has onsite Medicare Easyclaim facilities where you can swipe your Medicare card through the EFTPOS terminal to request the rebate go directly into your bank account. Medicare also has ways to claim rebates online (see Medicare Online Claiming) or using the Medicare App.


There is a small out of pocket gap each session and an even smaller gap for concession card holders For more fee information see Fees.

Call Roy with your claim number and book an appointment, he will take care of all the required paperwork – at no upfront cost to yourself. Note that for TAC a GP referral will be required by TAC.

Psychologists and Psychiatrists both help people with their mental health, and most people get them confused because they sound so similar.

Psychologists are not medical doctors, unlike Psychiatrists. This means that Psychologists can’t prescribe medication, but instead focus on counselling and helping people talk through their problems, emotions and underlying thoughts, as well as come up with practical strategies to help them move forward with their difficulties. Sometimes a client may see both a Psychologist and a Psychiatrist to ensure that both psychological and medical aspects of their mental health concerns are cared for in tandem

Clinical Psychologists are specialists within the field of psychology. They require a Masters degree or Doctorate specifically in clinical psychology. To obtain these qualifications it involves mandatory training involving the whole spectrum of mental illnesses, their assessment and best evidence-based treatment. Their training typically involves training in ‘clinical’ settings (such as psychiatric hospitals and mental health services). Generalist ‘Psychologists’ do not have this specialist training.

The specialist training of Clinical Psychologists is recognised by the government and reflected in the higher Medicare rebate that you will receive when seeing a Clinical Psychologist, compared to when seeing a generalist.

Anyone ages 18 years and over.  Roy does not work with children.

Yes.  Roy is Psychology Board and AHPRA recognised Supervisor, and provides supervision services to other Psychologists and Mental Health Practitioners in need of the same.  Please contact Roy for further information and to discuss your supervision/training needs.

Useful Links

Psychiatric Triage 24 hour 7 day a week service for assessment of people in immediate psychiatric crisis
1300 661 323

Beyond Blue
24 hour 7 day a week counselling and mental health related information service. Beyond Blue also provide Online Counselling or 1300 224 636

Suicide Help Line
24 hour 7 day a week counselling and support for those with thoughts of suicide themselves, or those worried about others who may have thoughts of suicide
1300 651 251

Centre Against Sexual Assault (CASA) Crisis Line
24 hour crisis line for those recently sexually assaulted.
1800 806 292

Women’s Domestic Violence Crisis Service of Victoria
24 hour 7 day a week crisis telephone line offering information, support, referrals for refuge for women and children experiencing abusive relationships
1800 015 188

24 hour 7 day a week telephone counselling regarding any current concerns
131 114

Kids Helpline
24 hour 7 day a week telephone, email and online counselling Online counselling for young people 5 to 25 years (not just “kids”!)
1800 551 800

After Hours Child Protection Line
24 hour crisis line for immediate care and protection concerns for children
131 278